At Morel Life, your satisfaction is our priority. We stand by the quality of our products and offer a 100% Money-Back Guarantee on items purchased directly from Morel Online. If you're not completely satisfied for any reason, simply let us know why within 30 days (1 month) of your purchase date, and we'll process a full refund.

 

Validity: This guarantee applies to a first-time purchase of any supplement or nutrition product. It does not extend to multiple bottles of supplements, apparel, gear, or food items. However, these items may still be eligible for return under our general Returns Policy.

 

Important Note: If you purchased a Morel Life product from a retailer or another vendor and are not satisfied, please follow their specific return policy and contact the place of purchase directly.

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Multiple Unit & Order Refunds: For purchases involving multiple units of a single product, we will refund the cost of one opened unit/container. Any remaining unopened units/containers must be returned to Morel Life before a full refund can be issued. This 100% Money-Back Guarantee is valid only for the first-time purchase of a product, redeemable up to 30 days after purchase.

 

Shipping Policy

 

We aim to get your Morel Life products to you efficiently and reliably.

Free Shipping: Orders with a value over R500.00 qualify for FREE SHIPPING via our economy courier services.

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Shipping Costs: For orders under R500.00, shipping costs are calculated at checkout based on your order size and delivery address.

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Available Shipping Methods:

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• FREE SHIPPING: For orders over R1000.00 (Economy Couriers)

• Standard Shipping

• Overnight Express

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Processing & Delivery Times: We generally process and ship all orders received before 14:00 (2 PM) on the same day. Orders received after 14:00 (2 PM) will be shipped on the next business day.

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Please note:

• Shipping delays may occur during holiday seasons.

• We do not ship on weekends or public holidays. Orders received after 14:00 (2 PM) on a Friday will ship on the following Monday.

 

Returns Policy

 

Our returns policy is valid for 30 days (1 month) after your purchase date.

Conditions for Return: Returned items must be unopened, unused, and in the same condition as you received them. Opened or used products are non-returnable unless they fall under our 100% Money-Back Guarantee.

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Purchases from Retailers: If you purchased a Morel Life product from a retailer or other vendor and are not satisfied, you MUST follow their return policy and contact the seller at the place of purchase.

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Return Instructions: To return a product(s), please send an email to hello@morelonline.org with the following information:

• Your Order Number (e.g., Order #64831)

• Your Full Name (e.g., John Smith)

• Clear instructions noting whether you would like a refund or an exchange, along with the reason for the refund/exchange.

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Returned items should be in their original product packaging, unopened, and in the same condition as received. If requesting an exchange, please specify any new products, flavours, or sizes to ensure you receive the desired exchange item(s).

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Return Shipping Costs: The original shipping fees are non-refundable, and the cost incurred on your return shipment is at your expense. However, if you are exchanging an item, Morel Life will cover the cost of shipping the exchange item(s) back to you.

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Non-Returnable Items: All sales of clearance, closeout, and special order items are final. We do not accept returns or exchange requests for these items. Please also refer to the note above regarding multiple unit refunds.

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Receiving Your Refund: The time it takes to receive your refund will depend on the following factors:

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• 1 – 10 business days: For us to receive the returned shipment from your courier.

• 1 – 2 business days: For us to process your refund once received.

• 3 – 5 business days: For your bank or credit card company to process the refund request.