Website Terms and Conditions - Morel Life t/a Morel Online
Please read these Terms and Conditions carefully before using the moreloline.org website.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
1. Detailed Description of Goods and/or Services
Morel Life (Pty) Ltd. is a business in the only online store that specialises in selling plant-based and homemade health products. Their product line includes natural ingredients. Beyond product sales, Morel also actively supports local producers and operates a "Giving Back Project," where a portion of selected purchase is dedicated to a charitable cause.
2. Delivery Policy
Subject to availability and receipt of payment, requests will be processed immediately for digital content. Upon successful payment, users will receive instant access to their purchased online courses and digital materials via their user account on the website. Confirmation of access will be sent via email. For any service-related deliveries, confirmation and details will be sent by email within 24 hours of purchase.
3. Export Restriction
The offering on this website is available to South African and international clients.
4. Returns and Refunds Policy
The provision of goods and services by Morel Life (Pty) Ltd. is subject to availability. In cases of unavailability (e.g., a technical issue preventing access to a purchased course), Morel Life (Pty) Ltd. will refund the client in full within 30 days.
Due to the nature of our products, cancellation of orders by the client after it has been opened will not be eligible for a refund. However, we strive for customer satisfaction. If you are unhappy with a product, please contact us within 7 days of purchase to discuss the matter. Cancellation of orders by the client will attract a 10% administration fee."
5. Customer Privacy Policy
Morel Life (Pty) Ltd. shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "Personal Information" shall be defined as detailed in the Protection of Personal Information Act 4 of 2013 (POPIA). Our full Privacy Policy, which outlines how we collect, use, and protect your data, can be found here: [Link to your Privacy Policy Page]
6. Payment Options Accepted
Payment may be made via Visa and MasterCard cards or Apply Pay Snap Scan by bank transfer into the Morel Life (Pty) Ltd. bank account, the details of which will be provided on request.
7. Card Acquiring and Security
Card transactions will be acquired for Morel Life (Pty) Ltd. via Payfast (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. Payfast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no card details are stored on the website. Users may go to www.payfast.io to view their security certificate and security policy.
8. Customer Details Separate from Card Details
Customer details will be stored by Morel Life (Pty) Ltd. separately from card details which are entered by the client on Payfast's secure site. For more detail on Payfast refer to www.payfast.io.
9. Merchant Outlet Country and Transaction Currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR).
10. Responsibility
Morel Life (Pty) Ltd. takes responsibility for all aspects relating to the transaction including the sale of goods and services sold on this website, customer service and support, dispute resolution, and delivery of goods.
11. Country of Domicile
This website is governed by the laws of South Africa and Morel Life (Pty) Ltd. chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, the following address: Unit 60, GolfPark, Heatherpark, George
12. Variation
Morel Life (Pty) Ltd. may, in its sole discretion, change this agreement or any part thereof at any time without notice. It is the user's responsibility to check these terms and conditions for changes periodically.
13. Company Information
This website is run by Morel Life (Pty) Ltd.
Trading as: Morel Online
14. Morel Life t/a Morel Online Contact Details
Physical Address: Unit 60, Golfpark 2, Heatherpark, George
Email: hello@morelonline.com
Telephone: +27 82 314 4546